By 2020, Zalando Wants to Offer Next-Day Delivery to 75% of All Europeans

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..for that, more warehouses are needed.

Reuters UK:

Zalando, Europe’s biggest pure online fashion retailer, plans to open two new distribution hubs in France and Poland next year, stealing a march on competitors by cutting average delivery times by 1-2 days in an market where prompt dispatch is key. (…)

Zalando has lofty goals:

Zalando’s warehouse and logistics network enables it to currently offer same-day delivery to 12 percent of the European population and next-day delivery to 56 percent. By 2020, it expects this to rise to 20 percent and 75 percent respectively.

In future, a package may even be able to locate the customer by using a GPS tracking sensor, Schroeder said.

“We have this vision that the package should fit in with the customer’s life and not that the customer should fit in with the package.”

Apps like Zipcart and (finally) a more decentralized logistics organization should help with this.

But think about it, free deliveries and free returns this fast and efficient at this scale: If -if!- Zalando can pull that off sustainably it will be quite the moat.

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